Online Store Refund Policy- Stitched For You Embroidery Co.
Thank you for shopping with us! Each item is made with care, just for you.
Refund Processing Time:
Once your refund is approved, it will be processed within one business day. Please note that it may take 3–10 business days for the funds to appear back in your original payment method, depending on your bank or payment provider.
Refund Deadline:
Refund requests must be submitted within 30 days of delivery for domestic orders and within 45 days for international orders.
Because our products are personalized and custom made, refunds are only accepted if your item arrives broken or is missing.
If that happens, please email us a photo of the item so we can make it right.
Estimated Delivery:
Shipping (U.S.): 2–5 business days
International Shipping: 10–30 business days
Business Hours: Our team is available Monday through Friday, 9:00 AM – 5:00 PM. We typically respond to emails within 24 hours during business days. If you have any questions, email us at [amber@
Note to Customer
Please double-check your order details (name, dates, colors, photos, etc.) before checkout. Once your order is approved and sent to production, we can’t make changes or offer refunds unless the item is damaged or lost.
For your satisfaction, every custom order is made by hand with care.
Before we make your item, we’ll send you a proof (preview) to review. This gives you the chance to check spelling, colors, and all the details you requested.
Once you approve the proof, we’ll begin production.
This helps avoid mistakes and ensures you get exactly what you want.
Frequently Asked Questions (FAQ)
1. Can I cancel my order after I buy it?
Because each item is made just for you, we’re unable to cancel orders once production has started. Please review your proof carefully before giving approval.
2. What if I made a spelling mistake?
Please double-check before approving your proof! We can’t refund or redo custom items unless the error was on our end.
3. My item came broken . What do I do?
Email us a clear photo of the broken item and your order number at
[amber@
4. My package didn’t arrive. What now?
If your tracking shows it’s missing, email us at
[amber@
5. Do you accept returns?
We do not accept returns on custom or personalized items. If your order was damaged or lost, please provide a photo and tracking number as proof, and we’ll be happy to assist you. There’s no need to send the item back.
6. How long will my order take to arrive?
U.S. Orders: 2–5 business days
International Orders: 10–30 business days depending on location.
7. How can I contact you?
Email us at [amber@
8. What if I change my mind after approving the proof?
Once you approve your proof and production begins, we can’t make changes or issue refunds since the item is custom-made.
9. What is the deadline for refunds?
Refund requests must be made within 30 days for U.S. orders and 45 days for international orders.
10. Can I see a preview before my custom order is made?
Yes! A preview of your custom item will be sent to you for approval before production, so no mistakes are made on your end or ours.